Privacy Policy

TRUSTe

Revised as of 05 February 2018

About InnovoCommerce

InnovoCommerce LLC (“InnovoCommerce”, “we”, “our”, “us’) provides applications, hosting services, and support for healthcare, pharmaceutical, and medical device companies to assist the development and registration of drugs and/or medical devices.

InnovoCommerce participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. InnovoCommerce is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.

InnovoCommerce is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, InnovoCommerce is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted

About This Policy

This Privacy Policy describes how InnovoCommerce protects the privacy of the personal information provided to InnovoCommerce or to the life science companies in databases hosted by InnovoCommerce. This Privacy Policy covers the collection, use, and disclosure of information collected through www.innovocommerce.com, and through the innovoPOINT® Clinical Trials Portal product. InnovoCommerce limits the use of collected personal information to the purpose of providing the services for which clients have engaged InnovoCommerce.

Personal Information Collected From You

The information that you may be asked to provide includes your first and last name, your mailing address, phone number, and e-mail address. InnovoCommerce limits the collection and use of personal information to what is necessary to fulfill the purposes for which it is to be used, such as creating an account for you and/or sending communications.

Reason for Collection of Your Information

Many of InnovoCommerce’s data systems are used by life science companies in the support of clinical trials. These data systems may contain identifiable information such as an investigator’s name, e-mail, phone number, or location. InnovoCommerce may also collect information through their website or through a marketing event for the purpose of sales, marketing, or technical support. In all cases such information is encrypted during transmission and stored securely within the clinical study database and is not made available to any party other than the sponsoring life science company, except for limited and special circumstances in which it may be required by a government regulatory body.

Sharing Your Information With Third Parties

InnovoCommerce will share your personal information with third parties only in the ways that are described in this Privacy Policy. InnovoCommerce will not share your personal information with third parties (other marketers) for their own separate use unless you have given your consent. If you do not want us to share your personal information with these companies, contact us at info@innovocommerce.com. When you provide personally identifiable information to InnovoCommerce through its website (not a clinical study or sponsored hosted service), it will be accessible to some InnovoCommerce business partners, such as companies retained to fulfill requests for information, answer telephone calls from clients, or provide assistance on specific programs or projects, such as newsletters. These companies are authorized to use your personal information only as necessary to provide these services to us.

InnovoCommerce periodically enters into business relationships with other companies, such as for joint marketing of a product. In those cases, the other companies may also have access to your personally identifiable information if you have given your consent. InnovoCommerce requires third parties to whom it discloses personal data to protect personal information using standards substantially similar to those required by InnovoCommerce. Further, InnovoCommerce requires, through methods such as data sharing agreements, that third parties not use your personal information for any separate use that is not specifically authorized by InnovoCommerce.

In certain circumstances, InnovoCommerce may be required to share your information with third parties who have not directly or indirectly been retained by InnovoCommerce , such as health authorities to report possible adverse drug experiences, during inspections or audits, or as ordered or directed by courts or other governmental agencies. Many entities receiving personally identifiable information under these conditions have privacy requirements that apply to their handling of your information.

InnovoCommerce may also disclose your personal information in the following situations:

  • as required by law, such as to comply with a subpoena or similar legal process;
  • when it is believed in good faith that disclosure is necessary to protect the rights of InnovoCommerce, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • if InnovoCommerce is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via e-mail and/or a prominent notice on the InnovoCommerce website of any change in ownership or uses of your personal information, as well as any choices you may have regarding further use of your personal information;
  • or, to any other third party with your prior consent to do so.

Sharing Your Information with InnovoCommerce Affiliates

The information that you provide to InnovoCommerce may sometimes be shared with other departments within InnovoCommerce, as well as InnovoCommerce affiliates. This may mean that your personally identifiable information may be transferred outside of the US to InnovoCommerce affiliates or companies in other countries. Other companies that may receive your information will abide by substantially similar privacy requirements relating to your personally identifiable information.

Tracking Technologies

Both the innovoPOINT® Clinical Trials Portal and InnovoCommerce and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Security of Your Information

InnovoCommerce recognizes the importance of maintaining the security of your personal information and clients’ information. The transmission of sensitive information (such as login credentials) is encrypted using reasonable security. Appropriate technical, administrative, and physical safeguards are used to protect data that pertains to you from loss, misuse, or alteration. In addition, steps are taken to ensure that safeguards take into account new known threats. Of course, no organization can guarantee the absolute security of personal information. Accordingly, please guard your own computer and password against unauthorized access by others. If you have any questions about security on this website, contact info@innovocommerce.com.

Transfer of Your Information

When InnovoCommerce transfers personal information to countries other than the country where the information was provided, it is done in compliance with applicable privacy laws. Personal information entrusted to InnovoCommerce is protected to the extent possible no matter what country it is stored in or transferred to.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@innovocommerce.com.

Links to Other Web Sites

This site includes links to other websites whose privacy practices may differ from those of InnovoCommerce. If you submit personal information to any of those sites, your information is governed by their privacy policies. InnovoCommerce encourages you to carefully read the privacy policy of any website you visit.

Social Media Widgets

Our website includes Social Media Features, such as the Facebook and twitter widgets. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.

Information Related to Data Collected Through the innovoPOINT® Clinical Trials Portal

InnovoCommerce collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes. InnovoCommerce works with its clients to help them provide notice to their customers concerning the purpose for which personal information is collected. If you are a Client and would like to update your account please contact us here. If you are a customer of an InnovoCommerce client, please contact the client that you interact with directly for the following requests:

  • Access personal information
  • Correct, amend, or delete inaccurate personal information
  • Stop contact

Client requests to remove data will be fulfilled within a reasonable timeframe. InnovoCommerce only retains personal data processed on behalf of its clients for as long as needed to provide contracted services, comply with legal obligations, resolve disputes, and enforce agreements.

InnovoCommerce may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Client.

Accountability

Our privacy practices are periodically reviewed by our auditors to verify compliance with this Privacy Policy.

Updating and Accessing Your Information

Upon request InnovoCommerce will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. Requests regarding the change or removal of personal information or consent may be directed to info@innovocommerce.com. Requests will receive a response and be fulfilled within a reasonable timeframe. All requests to update, remove, or access your information will be subject to verification of the identity of the requesting individual.

InnovoCommerce only retains personal information as long as needed to provide contracted services, comply with legal obligations, resolve disputes, and enforce agreements.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at info@innovocommerce.com

Updated InnovoCommerce Privacy Policies

This Privacy Policy becomes effective September 12, 2016. InnovoCommerce may update this Privacy Policy from time to time to reflect changes to its information practices. You are encouraged to review our Privacy Policy periodically. If any material changes are made to this policy, you will be notified at the e-mail address specified in your account or by means of a notice on this website prior to the change becoming effective.

Contact InnovoCommerce

If you have any questions about our Privacy Policy, please contact:

InnovoCommerce LLC
1 Technology Drive, # J725
Irvine CA 92618
Tel: +1 949-398-6550
Fax: +1 949-398-6554
info@innovocommerce.com