InnovoCommerce LLC (“InnovoCommerce”, “we”, “our”, “us’) provides applications, hosting services, and support for healthcare, pharmaceutical, and medical device companies to assist the development and registration of drugs and/or medical devices.
InnovoCommerce participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. InnovoCommerce is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
InnovoCommerce is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, InnovoCommerce is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted
The information that you may be asked to provide includes your first and last name, your mailing address, phone number, and e-mail address. InnovoCommerce limits the collection and use of personal information to what is necessary to fulfill the purposes for which it is to be used, such as creating an account for you and/or sending communications.
Many of InnovoCommerce’s data systems are used by life science companies in the support of clinical trials. These data systems may contain identifiable information such as an investigator’s name, e-mail, phone number, or location. InnovoCommerce may also collect information through their website or through a marketing event for the purpose of sales, marketing, or technical support. In all cases such information is encrypted during transmission and stored securely within the clinical study database and is not made available to any party other than the sponsoring life science company, except for limited and special circumstances in which it may be required by a government regulatory body.
InnovoCommerce periodically enters into business relationships with other companies, such as for joint marketing of a product. In those cases, the other companies may also have access to your personally identifiable information if you have given your consent. InnovoCommerce requires third parties to whom it discloses personal data to protect personal information using standards substantially similar to those required by InnovoCommerce. Further, InnovoCommerce requires, through methods such as data sharing agreements, that third parties not use your personal information for any separate use that is not specifically authorized by InnovoCommerce.
In certain circumstances, InnovoCommerce may be required to share your information with third parties who have not directly or indirectly been retained by InnovoCommerce , such as health authorities to report possible adverse drug experiences, during inspections or audits, or as ordered or directed by courts or other governmental agencies. Many entities receiving personally identifiable information under these conditions have privacy requirements that apply to their handling of your information.
InnovoCommerce may also disclose your personal information in the following situations:
The information that you provide to InnovoCommerce may sometimes be shared with other departments within InnovoCommerce, as well as InnovoCommerce affiliates. This may mean that your personally identifiable information may be transferred outside of the US to InnovoCommerce affiliates or companies in other countries. Other companies that may receive your information will abide by substantially similar privacy requirements relating to your personally identifiable information.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
InnovoCommerce recognizes the importance of maintaining the security of your personal information and clients’ information. The transmission of sensitive information (such as login credentials) is encrypted using reasonable security. Appropriate technical, administrative, and physical safeguards are used to protect data that pertains to you from loss, misuse, or alteration. In addition, steps are taken to ensure that safeguards take into account new known threats. Of course, no organization can guarantee the absolute security of personal information. Accordingly, please guard your own computer and password against unauthorized access by others. If you have any questions about security on this website, contact firstname.lastname@example.org.
When InnovoCommerce transfers personal information to countries other than the country where the information was provided, it is done in compliance with applicable privacy laws. Personal information entrusted to InnovoCommerce is protected to the extent possible no matter what country it is stored in or transferred to.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
Our website includes Social Media Features, such as the Facebook and twitter widgets. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.
InnovoCommerce collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes. InnovoCommerce works with its clients to help them provide notice to their customers concerning the purpose for which personal information is collected. If you are a Client and would like to update your account please contact us here. If you are a customer of an InnovoCommerce client, please contact the client that you interact with directly for the following requests:
Client requests to remove data will be fulfilled within a reasonable timeframe. InnovoCommerce only retains personal data processed on behalf of its clients for as long as needed to provide contracted services, comply with legal obligations, resolve disputes, and enforce agreements.
InnovoCommerce may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Client.
Upon request InnovoCommerce will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. Requests regarding the change or removal of personal information or consent may be directed to firstname.lastname@example.org. Requests will receive a response and be fulfilled within a reasonable timeframe. All requests to update, remove, or access your information will be subject to verification of the identity of the requesting individual.
InnovoCommerce only retains personal information as long as needed to provide contracted services, comply with legal obligations, resolve disputes, and enforce agreements.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at email@example.com